Magento V1.9* What happens when an Order Status has no order state - Paypal fails to cancel order after disputed transaction

magento.stackexchange https://magento.stackexchange.com/questions/336046

Question

Magento V1.9.4.5

Interesting edge case came to my desk

Problem paypal IPN fails to create credit memo and cancel order after paypal has dispute and reversed the transacti

Date/Time week later after shipped !! PM|PayPal Canceled Reversal Customer Not Notified IPN "Canceled_Reversal". A reversal has occurred on this transaction due to a complaint about the transaction from your customer. Transaction amount $. Transaction ID: ""

Date/Time PM|PayPal Reversed Customer Not Notified IPN "Dispute". Case type "Dispute". Case ID "" Buyer claims that he did not receive goods or service.

Date/Time PM|PayPal Reversed Customer Not Notified IPN "Reversed". A reversal has occurred on this transaction due to a complaint about the transaction from your customer. Transaction amount -$ Transaction ID: ""

Date/Time PM|Complete Customer Not Notified Riskified Status: fulfilled

Date/Time PM|Complete Customer Notified

Date/Time PM|Processing Customer Not Notified Riskified Status: fulfilled

Question: What happens when an Order Status has no order state as none of these order status had a assigned state referring to magentodomain.com/index.php/admin/sales_order_status/

Question: Is a blank state assigned "processing" by default ?

  • Our ERP picked this up as "processing" after disputed -whereas should be canceled
Status status code default status state code
PayPal Canceled Reversal paypal_canceled_reversal
PayPal Reversed paypal_reversed
Pending PayPal pending_paypal

Changed it to

Status status code default status state code
PayPal Canceled Reversal paypal_canceled_reversal No canceled [Canceled]
PayPal Reversed paypal_reversed No holded [On Hold]
Pending PayPal pending_paypal
  • Pending Paypal left blank because this never appears in 7yrs of orders

Question 2 explain default please

  1. what happens if default is blank
  2. what happens when default is yes
  3. what happens when default is no

No correct solution

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