converting ms word document's special characters to html

Question

I have word document and following code which is converting doc into html using Apache POI Api.

   serializer.setOutputProperty(OutputKeys.ENCODING, "UTF-8");

   serializer.setOutputProperty(OutputKeys.METHOD, "html");

   serializer.transform(domSource, streamResult);         

but the numbering i.e 1), a), i) etc. and bullet points characters are not being parsed correctly, I am getting garbage characters like 1? and when I open the html file in the editor I get numbers with unwanted boxes. I have tried a lot but I don't get proper solution of this.

Please help me out in order to get rid of this encoding issue.

Thanks