Security PATCH SUPEE-10975 Installation Issues in Config.xml

Question

[test_servert@AMER14VMW03 htdocs]$ bash ./PATCH_SUPEE-10975_CE_v1.9.1.1_v1-2018-11-27-09-18-02.sh

Checking if patch can be applied/reverted successfully...

ERROR: Patch can't be applied/reverted successfully.

patching file app/code/core/Mage/Adminhtml/Block/Customer/Group/Edit.php
patching file app/code/core/Mage/Adminhtml/Block/Newsletter/Template/Edit.php
patching file app/code/core/Mage/Adminhtml/controllers/Cms/BlockController.php
patching file app/code/core/Mage/Adminhtml/controllers/Customer/GroupController.php
patching file app/code/core/Mage/Adminhtml/controllers/SitemapController.php
patching file app/code/core/Mage/Adminhtml/controllers/System/BackupController.php
patching file app/code/core/Mage/Captcha/Model/Observer.php
patching file app/code/core/Mage/Captcha/Model/Zend.php
patching file app/code/core/Mage/Captcha/etc/config.xml
patching file app/code/core/Mage/Catalog/Model/Api2/Product/Image/Rest/Admin/V1.php
patching file app/code/core/Mage/Catalog/Model/Product/Attribute/Media/Api.php
patching file app/code/core/Mage/Cms/Model/Wysiwyg/Images/Storage.php
patching file app/code/core/Mage/Core/etc/config.xml
Hunk #1 FAILED at 28.
Hunk #2 succeeded at 428 (offset 3 lines).
Hunk #3 succeeded at 452 (offset 3 lines).
1 out of 3 hunks FAILED -- saving rejects to file app/code/core/Mage/Core/etc/config.xml.rej
patching file app/code/core/Mage/Core/sql/core_setup/upgrade-1.6.0.6.1.2-1.6.0.6.1.3.php
patching file app/code/core/Mage/Dataflow/Model/Convert/Container/Abstract.php
patching file app/code/core/Mage/ImportExport/Model/Import/Entity/Customer.php
patching file app/code/core/Mage/ImportExport/Model/Import/Entity/Customer/Address.php
patching file app/code/core/Mage/Payment/etc/config.xml
patching file app/code/core/Mage/Payment/etc/system.xml
patching file app/code/core/Mage/Payment/sql/payment_setup/upgrade-1.6.0.0.1.1-1.6.0.0.1.2.php
patching file app/code/core/Mage/Sendfriend/Block/Send.php
patching file app/code/core/Mage/Wishlist/controllers/IndexController.php
patching file app/code/core/Zend/Controller/Request/Http.php
patching file app/design/adminhtml/default/default/template/cms/browser/content/files.phtml
patching file app/design/frontend/base/default/layout/captcha.xml
patching file app/design/frontend/base/default/template/wishlist/sharing.phtml
patching file app/design/frontend/rwd/default/layout/page.xml
patching file app/design/frontend/rwd/default/template/sendfriend/send.phtml
patching file app/etc/modules/Mage_All.xml
patching file app/etc/modules/Mage_Captcha.xml
patching file app/locale/en_US/Mage_Wishlist.csv
patching file js/lib/jquery/jquery-1.12.0.js
patching file js/lib/jquery/jquery-1.12.0.min.js
patching file js/lib/jquery/jquery-1.12.0.min.map
patching file js/lib/jquery/jquery-1.12.1.js
patching file js/lib/jquery/jquery-1.12.1.min.js
patching file js/lib/jquery/jquery-1.12.1.min.map

Answer 1

Can you attach the contents of the patch file and the contents of the Get the original file contents of the file app/code/core/Mage/Core/etc/config.xml.

All you have to check in the patch file about what changes are being done to this file. Also, check what is expected at the line 28 of the file app/code/core/Mage/Core/etc/config.xml.

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Alternatively, what you can do is get the file contents of app/code/core/Mage/Core/etc/config.xml for your magento version from Magento site and copy those contents to your code repository.

At times, formatting issues of the core files ( or manual changes ) might cause these errors. Check for known manual changes before reverting.

Reverting to original will fix the issue.