Directory authentication not working

Question

This is my htaccess file in the directory /home/domain.nl/public_html/helpdesk

Require user agent8 agent9 agent10 
AuthType     Basic
AuthName     this_protected_area
AuthUserFile /home/domain.nl/public_html/.htpasswd

But when I go to domain.nl/helpdesk I got a 324 error (ERR_EMPTY_RESPONSE). So whats wrong? I'm sure the htpasswd file is on the correct location.

In the error logs I see this error:

(13)Permission denied: Couldn't read /home/domain.nl/public_html/errors/.htaccess, closing connection.

Answer 1

I renamed the public_html/errors/ dirrectory to errors2 and its working now. Thanks for helping!

Answer 2

Try changing your .htaccess with this:

Require valid-user
AuthType     Basic
AuthName     this_protected_area
AuthUserFile /home/domain.nl/public_html/.htpasswd

Make sure .htaccess is enabled and if that doesn't work pls copy/paste relevant section of your error.log file in your question.