Frame issue in Adobe LiveCycle Workspace with IE8/XP/Reader 9.4

Question

When a user opens a form in Workspace, it renders in a separate frame, instead of in the normal position in the UI. This frame cannot be repositioned and obscures/blocks the user action buttons, preventing the user from continuing the process. No issue with IE7/XP/any version of Reader 9.

Obvious workaround is using another browser, but the IE8/XP/Reader 9.4 configuration is prevalent in our environment, and users do not have admin rights to install alternative browsers themselves. Due to other application dependencies, it would be a much simpler option to change Reader versions, if this happens to be the problem.

Has anyone else encountered this? Any ideas which components might be causing this problem?

Answer 1

I learned that this has to do with the zoom setting on IE8. This problem occurs when the zoom is greater than 100%. Solution is to change zoom setting, exit Workspace, then re-enter under new setting.

Hopefully someone else may find this helpful.