how can I get rid off duplicate defect(accuwork) on AccuRev

Question

I am seeing there are duplicate issues with one defect within a minute. why this is happening and how can i get rid off this? any help will be appreciated.

Answer 1

There is no way to delete/remove an issue from AccuWork. You will need to close the duplicate issues that have been created and just keep the original open.

As for why this is happening, you could look at the history of these issues and see who is creating them. I am going to guess you have an automated process or an AccuBridge solution in place which creates the issues.

Answer 2

Check for more than one perl process on the machine running accubridge. That would be an indicator that you have multiple instances of the bridge running.