Amazon Mobile Ads not working

Question

I have implemented Amazon Mobile Ads in accordance with this guide: https://developer.amazon.com/public/apis/earn/mobile-ads/docs/quick-start

But I am having trouble getting ads displayed, and it looks as if my app is somehow rejected by Amazon ad server:

02-11 11:48:33.774: D/AmazonMobileAds AdLayout(10350): Ad size to be determined automatically. 02-11 11:48:33.779: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 4 02-11 11:48:33.779: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:33.799: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 0 02-11 11:48:33.799: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:34.099: D/AmazonMobileAds AdRequest WebRequest(10350): URL: http://aax-us-east.amazon-adsystem.com/x/msdk?appId=&dinfo=%7B%22scalingFactor%22%3A%222.0%22%2C%22screenSize%22%3A%22720x1280%22%2C%22orientation%22%3A%22portrait%22%2C%22os%22%3A%22Android%22%2C%22model%22%3A%22GT-I9305%22%2C%22osVersion%22%3A%224.3%22%2C%22connectionType%22%3A%22Wifi%22%2C%22carrier%22%3A%22Chunghwa%20Telecom%22%2C%22language%22%3A%22en%22%2C%22make%22%3A%22samsung%22%2C%22country%22%3A%22US%22%7D&pkg=%7B%22v%22%3A%2215%22%2C%22lbl%22%3A%22Baby%20Monitor%22%2C%22vn%22%3A%220.5%22%2C%22pn%22%3A%22com.astrotek.babymonitor%22%7D&ua=Mozilla%2F5.0%20%28Linux%3B%20U%3B%20Android%204.3%3B%20en-us%3B%20GT-I9305%20Build%2FJSS15J%29%20AppleWebKit%2F534.30%20%28KHTML%2C%20like%20Gecko%29%20Version%2F4.0%20Mobile%20Safari%2F534.30&ad-id=A6Ndy818A0Pko7-rm16G81E&isTest=true&adsdk=amznAdSDK-android-5.1.153&slot=portrait&sz=auto&mxsz=720x0&sha1_udid=262c355fe50b5d6934081c9bce568ac7fed963cb 02-11 11:48:34.629: I/dalvikvm(10350): Jit: resizing JitTable from 4096 to 8192 02-11 11:48:34.834: W/AmazonMobileAds AdLoader(10350): Server Message: DISABLED_APP. Try again in 30 seconds; code: 400 02-11 11:48:34.834: D/AmazonMobileAds AdController(10350): adFailed 02-11 11:48:34.834: W/MainActivity(10350): Ad failed to load. Code: NO_FILL, Message: Server Message: DISABLED_APP. Try again in 30 seconds

A few info that may be relevant:

1. The SDK is the most recent one (downloaded from https://developer.amazon.com/public/apis/earn/mobile-ads)
2. Most of the code are the same as example project (FloatingAdActivity.java)
3. If I change app key to the same as example project ("sample-app-v1_pub-2") it works
4. The app is registered but not yet published
5. I am not based in US

What should I change to make my app able to display Amazon Ads?

Answer 1

Turned out the problem is on Amazon's end, contacted them and got it fixed a day later.

The process was quite straight-forward: I used their developer contact portal: https://developer.amazon.com/help/contact-us.html, selected "Mobile ads General" as the Subject, and the content of my original question above as the Message. They were then able to determine the issue and fixed it.

Answer 2

I had this exact problem too, with a similar error log. After waiting for 30-60 minutes it went away by itself. (I didn't contact Amazon support and didn't change anything in my code).

It looks like adUnits need to "warm up" until ads are delivered for the first time.