Removing "www" from the domain directs to different site [closed]

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A novice here. The support from mediaTemple and my current host have been quite unhelpful, so stackOverflow may be my hero.

My problem is that entering "www" before the domain and leaving it out direct to different servers.

The background on this is that I first registered the domain with mediaTemple and had a plan with their gridHosting, but after finding their service unsatisfactory, I cancelled my gridhosting plan and moved to another host. This problem occurs even after updating the nameservers. In short, the web server is hosted by proMinecraftHost, but the domain is registered under mediaTemple.

Support from both sides say it's due to dns and the nameservers needing 24-48 hours to update, but I'm fairly skeptical that it really is the cause.

Summarizing, www.mscraft.org directs to the correct server, but mscraft.org(mscraft.org) alone does not.

If anyone could help me, I'd greatly appreciate it.

Thanks in advance.

Answer 1

It's possible you just have the old DNS info in your cache. Try clearing your browser's cache, and also flushing your DNS. On Windows you could do ipconfig /flushdns in a command prompt. Also you could try pinging both addresses (with and without www). You should see the same IP address for both, as I got 198.154.108.107 when I tried them. In other words, I think it's working properly - you are just going to the old location because your machine is remembering too much.