Get Current User Login ID in OTRS

Question

I want to get the login ID of the current user in OTRS. I dont know nothing about the Framework and Structure of OTRS. Tried to Google a lot but as I dont have any background in Perl I didnt understand anything. Just want to know How can I print or return Login ID of current user in OTRS.

Answer 1

You would want to write your own frontend module. From within the frontend module the active customer user is available as $Self->{UserID} and you can use it to call the remote webservice.

You can use remote web services via the WebUserAgent object.

Please note that writing OTRS modules is fairly easy but does require some effort. The question you had is really very basic and you could have solved it just by looking at other code in the framework.