CSV data export OTRS

Question

When I export search result to CSV file from OTRS I get the ticket number as: 2,01101E+15 .

No problem uptill now but when I change the number to text field the last digit of ticket number is rounded to zero. e.g if i have a ticket number 123456789 then excel changes it to 123456780.

how can i resolve this problem?

Answer 1

there is actually only one way in Excel to do this. Create an empty sheet -> Choose File->Import->CSV and select your CSV file. The delimiter should be a semicolon and fields are enclosed by ". In the next step you have to choose "Text" for the Ticket# column.

This is a very annoying Excel "bug". Another way to do this would be a macro, but running macros is often not allowed.

regards

Hannes

Answer 2

Set output in search to CSV, etc.

Answer 3

Chenge System ID on SYSCONFIG::Core in a value with one digit Example: 1 or 2 or 3 ...9

This will short the length of the ticket number and will be displayed normally on .csv file.

Do not put like 01 or 02. It will cause the same error.

BR