Product custom options are not displaying at cart page

Question

I am facing a strange issue with my magento installation is with when i add values for my custom option and click on add to cart the filled custom values are not displaying with particular product on cart page, although when i edit the cart product and refill the custom option values the options displays properly in the cart i am not getting this because i haven't touch the code for this and never installed a extension who could rewrite the functionality below is my site url for you to check out what is going on

http://paperhug.instantwebsitecloud.com/

Also i have checked this on another magento installation where this working fine i am working on C.E. 1.7.2

Answer 1

It looks like your problem is on the product page, not in the cart. In order to add option data that page needs to submit a form, but the Add to Cart button is just doing a redirect on click

onclick="setLocation('http://paperhug.instantwebsitecloud.com/index.php/checkout/cart/add/uenc/aHR0cDovL3BhcGVyaHVnLmluc3RhbnR3ZWJzaXRlY2xvdWQuY29tL2luZGV4LnBocC9ncmVldGluZy1jYXJkcy9tb3RoZXJzLWRheS8xLWhvdXItZ3JlZXRpbmctY2FyZHMuaHRtbA,,/product/2/')"

should be:

onclick="productAddToCartForm.submit(this)"

It may have gotten changed when you were working on the add to cart buttons for the category pages.