Google Search Appliance Broken Links For Crawled Database Content

Question

We are crawling SQL server for employees details. Sync is done, data is crawled and indexed. I can see result set after searching employees name from Test Center, but when I click on result set, it opens a link like http://DOMAIN_NAME/db/HOSTNAME/DB_SOURCE_NAME/RANDOM_HASH_ID which is 404 not found.

But when I click on Cached, it shows result properly.

Answer 1

Being 6.10 I'm guessing you're using the built in database crawler, not the offboard connector.

If that's the case then the issue is most likely the server query that you have configured or the serve URL.

On the Crawl and Index > Databases page, make sure there is a valid entry in either Serve Query or Serve URL Field.

Answer 2

Solution: I had configured database settings wrong in Crawl and Index->Databases->New/Edit. Crawl Query and Serve Query should not be same here. If you have table with primary key 'emp_id', your Crawl Query should be

select emp_id, emp_name, emp_address from employee

but your Serve Query should be

select emp_id, emp_name, emp_address from employee where emp_id = ?

and you have to set 'emp_id' in Primary Key field.

If you have more than 1 primary key(lets say emp_id and emp_name), then you can mention filter in the Serve Query like

select emp_id, emp_name, emp_address from employee where emp_id = ? and emp_name = ?