Preview or View Site As Any User

Question

Is it possible to preview a whole Sharepoint 2010 site as a specific user? I am thinking from a support perspective where a user phones up and asks "why cant I see x" or "where do i go to find y".

It would be great for a support person to be able to go into the site as that user with the same set of permissions. Is this possible? Any other solutions?

Thanks

Answer 1

Asside from logging on as them (which I do not recommend) you could create a test user and assign it the same permissions. I should mention that there are many good free screen sharing tools available now. One of them is SharedView by Microsoft. These will allow you to see the user's exact desktop as you talk with them.