So the problem was in adding links in the WYSIWYG editor, and the fact that they were providing urls in their form entries without the http:// component, and that the link automatically has http:// selected (highlighted in blue), so that if you just paste the links, and they are missing the http:// component, it will look for the url within the current domain.
Not sure if there is a config for that to prevent that hiccup, but a single stroke to the right arrow before pasting has solved everything.