Question
The Omniture tracking code is breaking all external links on our site in desktop and mobile Safari. When we click or tap on any link with an href outside our own domain, Safari won't open the page requested - or it does once, but then not again. Here's a very basic example of the kind of link that breaks:
https://stackoverflow.com/questions/20681176
italiano
english
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española
中国
日本の
العربية
Deutsch
한국어
Português
Russian<a href="http://news.bbc.co.uk">Test</a>
This is a weird bug that only affects Safari. We know it's the Omniture code because the links start working as soon as we comment out the link to the SiteCatalyst JS file, or when we set the s.trackExternalLinks option in the Omniture config to false.
SiteCatalyst has a linkInternalFilters variable where we set the domain of our site: a function called s.exitLinkHandler uses this. We thought it might be the source of the issue, but even when we redefine it as an empty function our external links are still blocked.
Has anyone else come across this crazy problem? We can work around it for the moment by removing the href attributes of external links and handling clicks callbacks that use window.open, but it's a total pain that normal external links on our site now don't work on iPads, iPhones and desktop Safari.
(We're using version H.25.2.05feb2013 of SiteCatalyst.)
Solution
Looks like you'll simply want to update your H code. There are several link tracking issues resolved in later code versions:
If you're using manual link tracking, you'll also want to slightly modify your implementation to accommodate recent browser updates:
