Move account from one server to another with WHM

Question

I have a question that I hope can be answered and I don't know of any other place to do it so I hope you guys can help.

I have a account that I want to move from my one dedicated server to a new dedicated server. Now I have done this using WHM account transfer, and the domain is showing on the new server. But when I do a ping to the domain, the IP address is still the same as the old server. But after the transfer was complete, it said in WHM that the IP address was updated to the new servers address. Is there something I'm missing or I did wrong?

Please help. I'm a virgin with this (My first time hahaha)

Answer 1

See how your domain mytracer.mobi is resolving right now.

mytracer.mobi.          86400   IN      NS      ns.dns2.co.za.
mytracer.mobi.          86400   IN      NS      ns.dns1.co.za.
mytracer.mobi.          86400   IN      NS      ns.otherdns.com.
mytracer.mobi.          86400   IN      NS      ns.otherdns.net.
;; Received 138 bytes from 199.249.126.1#53(b2.mobi.afilias-nst.org) in 18 ms

mytracer.mobi.          7260    IN      A       196.38.40.144
;; Received 47 bytes from 197.242.144.5#53(ns.dns2.co.za) in 272 ms

It is using the name servers as shown with NS records and still pointing to your old server IP 196.38.40.144.

So you will have to change/edit the A record with new server IP 154.0.160.35 from your name server end. Thant means A record should change where your name servers are pointing to.

I hope this will resolve your confusion.