Action after timeout in FreeSwitch

Question

By default, when we create a new IVR in FreeSwitch and the timeout expires, the call is closed. But i want to redirect the caller to a specific extension. Which XML file has this information?

Answer 1

after you call the application ivr in your dialplan, the next application after it would be executed on timeout. It's also executed if IVR has finished correctly. So what I usually do is that the IVR always uses transfer on valid input. Then the next application after ivr is guaranteed to be called only on failure.