The issue occurs when the wrong URL is used to access the tools.
Resolving the problem
Use the correct URLs for the tools, which are as follows:
WebSphere Commerce Accelerator : https://www.domain.com/webapp/wcs/tools/servlet/ToolsLogon?XMLFile=common.mcLogon
Administration Console : https://www.domain.com/webapp/wcs/admin/servlet/ToolsLogon?XMLFile=adminconsole.AdminConsoleLogon
Organization Administration Console : https://www.domain.com/webapp/wcs/orgadmin/servlet/ToolsLogon?XMLFile=buyerconsole.BuyAdminConsoleLogon