Microsoft Dynamics CRM Online (2013) - Get number of tickets via API

Question

I use Dynamics CRM Online (2013) to manage daily incident tickets, daily requests and change requests. I'd like to use their API and pull this information into a custom application to display them on a dashboard.

Basically what I want to do is to be able to grab the number of open tickets using my application. Then it'll publish this information to elsewhere. It's a Java application running on a Windows server.

Can you please point me in the correct direction?

Answer 1

MSDN lists a walkthrough (click here to see it) (it's related to CRM Online 2011, but since most of the info is still accurate I'd say it's worth a try) aimed exactly at connecting to CRM Online fom Java.

The prerequisites listed are

Java SE SDK 1.6 update 23 or later

Eclipse 3.7.x and above or NetBeans 6.9x or later

Apache Axis 2 ver. 1.6.1

Apache HTTP Components Client 4.1.3

Microsoft Dynamics CRM Online

You're going to have to generate the classes (in .NET you use crmsvcutil.exe, it's roughly equivalent) and then you should be all set.