RDP - Incorrect Printer Driver

Question

I recently asked this question about a printer issue. We have narrowed it down to happening only when using RDP from a Windows 7 computer or newer thin client.

Basically, whenever we RDP from Win7 or a thin client (I say newer, but we have only tested on one), we seem to be getting the wrong print driver for our SATO printer. I tried searching around to find out how RDP decides what driver/settings to use, but have not had much luck.

We have tried the following scenarios:

• Print directly from XP: works
• Print directly from Win7: works
• Print through Citrix from XP: works
• Print through Citrix from Win7: works
• Print through Citrix on thin client: works
• Print through RDP from XP: works
• Print through RDP from Win7: fails
• Print through RDP from thin client: fails
• Print through Citrix from thin client (Same one): works

What could cause this behavior, and how do I fix it? Not using RDP is not an option.

Answer 1

This ended up being a resolution issue. I do not fully understand it, but I am told it is a known issue with SSRS (even with local reports, apparently). I am able to reliably repro and correct by changing resolutions. 4:3 and 5:4 both work. Everything else apparently does not.