you are using slide toggle, so whatever the current state (open or closed) is when you click the 'all' toggle, will go to the opposite state. use the jquery 'slideup' or 'slidedown' functions instead, to have more control.
something like this, you may need to update your class toggles also:
jquery
if($(this).text() == 'Minimise FAQs')
{
$(this).text('Expand FAQs');
$('#FAQs .wrap').slideUp('fast');
}
else
{
$(this).text('Minimise FAQs');
$('#FAQs .wrap').slideDown('fast');
}
css...
.faq-controls {
font-size: 0.9em;
margin-bottom: 1.5em; }
.faq-controls #Expand, .faq-controls #Minimise {
color: #3b3b3b;
border-bottom: 1px solid #3b3b3b;
cursor: pointer; }
.faq-controls #Expand:hover, .faq-controls #Minimise:hover {
color: #ed1b2e;
border-bottom-color: #ed1b2e; }
ul.faq {
list-style: none;
margin: 1em 0 0 0;
padding: 0; }
ul.faq li {
margin: 0 0 1.3em 0;
padding: 0 0 1.3em 0;
border-bottom: 1px solid #d4d4d4; }
ul.faq li h2.link {
margin: 0;
cursor: pointer;
font-size: 1.1em; }
ul.faq li h2.link:hover {
color: #ed1b2e; }
ul.faq li h2.link span.close, ul.faq li h2.link span.arrow-down {
background: #0053a0;
color: white;
width: 20px;
line-height: 20px;
display: block;
text-align: center;
float: left;
font-size: 0.8em; }
ul.faq .wrap {
display: block; }
html...
<div class="faq-controls">
<span id="Expand">Expand FAQs</span>
</div>
<ul id="FAQs" class="faq">
<li>
<h2>
<span class="arrow-down">⬇</span><span class="close">✖</span> Question 1
</h2>
<div class="wrap">
<p>
Sed sit amet tempus magna.
</p>
</div>
</li>
<li>
<h2>
<span class="arrow-down">⬇</span><span class="close">✖</span> Question 2
</h2>
<div class="wrap">
<p>
Sed sit amet tempus magna.
</p>
</div>
</li>
<li>
<h2>
<span class="arrow-down">⬇</span><span class="close">✖</span> Question 3
</h2>
<div class="wrap">
<p>
Sed sit amet tempus magna, at blandit purus. Donec pulvinar vulputate nunc, id mollis sem congue sed. Nullam vitae diam eu libero tristique accumsan a vitae nulla. Mauris ut leo eros. In commodo pretium leo eget lobortis. Fusce et metus orci. Nullam semper velit sit amet quam semper commodo. Aenean enim dui, mollis non volutpat vulputate, elementum ut metus. Nulla feugiat tellus massa, tristique fringilla odio commodo et.
</p>
</div>
</li>
</ul>