Zendesk Can I add chat without setting up 'Feedback Tab'?

StackOverflow https://stackoverflow.com/questions/22837106

  •  26-06-2023
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Question

I am using API to create tickets, and I want chat on same page. But problem to enable chat, I need to setup Feedback Tab, so form from feedback tab also start showing up. So I want to implement only chat which is going to separate/not embed from feedback tab is that possible? if yes how? If no how can I customize Feedback Tab to not to show create ticket form and only show chat with us?

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Solution

I found solution for same, might be helpful to someone we can use only chat without Feedback Tab using following URL 

https://{domain}.zendesk.com/chat?user[name]=test%20e&user[email]=test@test.com

You can also add other fields like follows 

https://{domain}.zendesk.com/chat?utf8=✓&authenticity_token=secret_token=&dropboxID=007&dropboxLocale=1&user[name]=Test&user[email]=r@r.com&chat[subject]=test sub
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