Be sure to enable tracking on your only BizTalk Host. Most of the times, this one is called BizTalkServerApplication
. Are you sure tracking is enabled?
To check this, go to the BizTalk Administration Console and take a look at the Hosts and Hosts Instances. There should be at least 1 host there with 1 host instance and with tracking enabled.
Right-click the Host or Host Instance and make sure tracking is enabled.