Sharepoint Search not crawling Emails with attachments - Failing with 401

sharepoint.stackexchange https://sharepoint.stackexchange.com//questions/22076

  •  06-12-2019
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Question

I am attempting to search Exchange public folders via SharePoint Enterprise Search. I have a content source pointing at my exchange server, and this successfully indexes some emails.

However, any email that has an attachment fails to index, with the following error:

"Error while crawling LOB contents. ( The request failed with HTTP status 401: Unauthorized. )"

So far I've tried TXT and DOCX attachments, but get the same error on both

Can anyone suggest why this is? I've spent many hours trying to resolve this, with no success.

FYI, I am not using SSL to connect to Exchange from sharepoint, nor is Kerberos in use.

Many thanks Gerry

Was it helpful?

Solution

The crawler is using the default content access account to do this. It seems that it don't have access to your Exchange Public folders. If you defined other way of authentication in the Content type crawl rules, you need to ensure that you can authenticate to the email AND the attachment with that very user.

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