send an additional email to customer to inform we are delivering the product in magento

Question

send additional emails to customers through magento admin panel.

as in default magento , we have an option for sending mails when customer ordered the product.

and when we click invoice and shipment and credit memo button.

we want to send a mail to customer to inform we are delivering the product.

is there any option to do that through automatic way?

Answer 1

When you deliver product, you create Shipment document in Magento.

In the form which allows you to create Shipment there is "Email Copy of Shipment" checkbox. Select that checkbox before using "Submit Shipment" button and Magento should send email notification to customer.

Optionally you can fill "Shipment Comments" field and you can include that in email by clicking on "Append Comments" checkbox.