Migrated Magento to new server. Cant get emails to send to customer

Question

A little help please.

We've migrated our Magento (1.7) to a new server. Everything is working fine except the email confirmation. We're receiving orders, payments, etc. But the emails are not sending to the customer. We receive the order confirmation email fine but not the customer, nor the shipping, credit memo, etc.

I'm sure its probably just a little something we have to change but unsure where. Have checked here, google. have checked on magento for the email settings, server & office 365. All of our magento & server settings appear to be the same (still have the other one to access able but disabled). Office 365 only points to our domain. The only difference i can think of is the new ip but nothing seems to be needing it as it all searches for the domain. Last emails received from magento to customers was when it was still on the old server.

I've gone around in circles now & seem to be rechecking things several times again & again.

Any help would be greatly appreciated. Thanks

Answer 1

From the few details you have posted it could be simply a DNS propagation issue as it can take up to 48 hours for site migrations to show everywhere but if it's only the Magento store that has moved and not your mailserver then this is unlikely.

I usually install and configure the ebizmarts MageMonkey Official MailChimp and Mandrill Extension for Magento clients and even with the free Mandrill account level you will have a robust third party system to send Magento transactional emails but crucially Mandrill provides a great way of checking your transactional email history so you can spot any issues like this with deliverbility.