My Site creation stuck at “We're almost ready!” in SharePoint 2013

Question

In our SP2013 on-premise farm, we have setup a web application to host My Site Host. Site self creation is activated.

All the users and service account are our test domain test.com accounts. However, our users are testing with desktop PC that joined the production domain company.com. They cannot login to SharePoint with single sign on. When they browse the SharePoint, it will prompt for password and user will type in test/accountID to login.

In this way, when they browse to the My Site page, the page always show "We're almost ready" message. The message is kept for days.

My question is:

1. Do I really need a single sign on user to login to My Site in order to activate it?
2. Any workaround?

Thank you.

Answer 1

On our server there are 2 IPs. One for the main web application and one for the Mysite web application. The Mysite domain name was wrongly pointing to the main site IP. When users browse main site and mysite, since they are on the same server it looks no problem. However it caused the Mysite cannot be activated.

So to answer my question: we don't need a single sign on user to login My Site to activate it.