User isn't viewing the right Master Page

Question

I'm having trouble with my Master Page and Page Layouts

Problem:

I have a Master Page and Page Layout that I have altered from the defaults. The changes that I made were:

• Changing the name of the browser tabs to reflect the company name
• Removing the side navigation bar from the site

My problem is that one of my users, maybe even more, is experiencing what seems to be like a problem with loading the Master Page (or using an older non-edited version). The user is seeing the side site contents navigation bar as well as the wrong name for the tabs, which I have changed/removed.

• What could be the problem?
• Why is he not seeing what I'm seeing?

Help with this would be much appreciated.

Answer 1

• Check that you actually set the site to use the new master page
• Check in/publish/approve the new master page you made otherwise not everyone will see it.