Created a new customer group and shipping rates have changed.
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11-12-2020 - |
Question
So like the title says, I've created a new customer group and everyone in that customer group automatically has different shipping rates.
Our typical "home delivery" price for every customer is $9.99. Why all of a sudden is the customers in this new group displaying $11.19?
I noticed it's on a product price basis, if i add more stuff to the cart it goes up more.
I've looked through admin but nothing is jumping out at me thats changed.
Solution
You will discover what's going on with your shipping rules here in admin: Sales > Shipping Rules.
Inside here you will see your active rules or you will be able to "add rule".
More than likely you have a general rule in place. Click inside that rule if you do have a default one setup. The subsidary menu on the left hand side should say Stores & Customer Groups, click on that tab and find "Apply For" and select your new user group there.