Master Page stuck on Seattle in SharePoint 2016

sharepoint.stackexchange https://sharepoint.stackexchange.com/questions/224984

Question

I've been working on creating a custom master page for a customer and it is working successfully on my dev server. However when I try to added it to the customer's server and change master pages it always appears as Seattle.

Both the sites are Team Site templates with publishing features enabled on the Site Collection and Site level.

It appears as if the customers site is Stuck in Seattle, when I try changing it to the OOTB Oslo page it still remains as Seattle. I think there is an issue with their site.

Has anyone heard of this issue before, if so how do I fix it so it will use the custom master page?

Note: Yes I have upload the custom Master page correctly and I can see it on _layouts/15/ChangeSiteMasterPage.aspx

Update: Change Site Master Page

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After Changes

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Was it helpful?

Solution

Check what type of page you are using in the production. If it's Web part pages, for example, then you need to apply "System Master Page" instead of "Site Master Page":

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