How do I get my iPad running iOS 6.0.1 to connect to my MS Exchange mail server?

Question

I've gone through the adding procedure and it all verifies and looks good there. However, it will not receive or send any mail (nor sync up contacts/tasks, etc). It's just throwing the terribly uninformative "An error has ocurred" message. I'm running the latest iOS - 6.0.1 - on this iPad 2.

Thus far, I've tried deleting and re-adding Exchange on the iPad multiple times. I've gone into OWA to delete it from the mobile phones list there, but it's not in the list.

There are other people successfully connecting to the same Exchange server with their iPads.

What else should I be checking?

Answer 1

Problem solved. Another guy here remembered having this problem before a long time ago... Checking the "Add inheritable permissions" check box under my account's advanced security settings on the Exchange server takes care of it. Why it only affect iPads and not any of the other remote devices I use (Windows Mobile, etc) we have no clue. :-)

Answer 2

You've got a 50 / 50 chance it's the device or the server at this point.

If you have access to the server logs, you could know exactly what is wrong. Alternatively, you could set up a different exchange account on your iOS device and use that to rule in or out the device and/or the account+server.

As there is so little you enter on iOS, apart from the date/time zone being wrong, or making a typo in the password or server settings, the problem is most likely on the server and of things with that account.

• http://support.apple.com/kb/HT2480

I have also had luck choosing one item only to sync initially - so if your Mail is hanging, the next time you attempt, do not enable Mail and instead just try contact or calendar data.