SharePoint 2016 / Project 2016 / Office 2013 - Word/Excel documents won't open in Sharepoint 2016
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17-01-2021 - |
Question
Users with Office 2013 and Project 2016 installed are unable to open word/excel documents in SharePoint 2016 with Project Server.
Error: Sorry we can't open 'xxxxxxxx' because the server isn't responding.
Users with Office 2016 and Project 2016 installed are able to open word/excel documents in SharePoint 2016 with Project Server.
Any fixes or workarounds available? Office 2016 compatibility pack?
Solution
As a supported scenario, you can use Project 2016 (Click-to-Run
) or (MSI
) with Office 2013 (MSI
) on the same computer without any issue,
For more details check: Supported scenarios for installing different versions of Office, Visio, and Project on the same computer.
So on your side, try to Make sure the following:
- The installed Office 2013 is 64-bit.
- The Project 2016 is 64-bit.
- The office 2013 has been installed before Project 2016.
- If you have SharePoint Designer 32-bit, try to uninstall it then install SharePoint Designer 64-bit.
Otherwise, you have two options
- Use Project 2013 that will work properly with
Project Server 2016
&Office 2013
. - Upgrade to
Office 2016
to can useProject 2016
as a supported scenario without any issue.