Information Governance Retention Policy Orphan Lock

Question

We setup a Retention Policy on all sites under the Information Governance section of the M365 Compliance center. It locked all sites from deletion and won't let users delete folders with files in them.

We turned this off last week and it still won't let us delete anything. How long does it take to get rid of the retention policy and unlock site deletion?

EDIT Do NOT Enable Retention in Compliance center. It is a can of worms that will cost you time and money. MS has a huge bug they are failing to address right now that is costing our organization tens of thousands of dollars and they will not escalate the ticket beyond simple support tier.

Answer 1

Microsoft Solved the Issue after finally Escalating. Not much details were given on the fix, only that there was a tenant wide lock or "Hold" on every site collection. We can now delete sites again.

Answer 2

Does the issue occur to one site or all sites? One item or all items? Switch to admin account and check if he can delete the site.

1.Check the retention policy status. Off(Success)?

2.To check the hold settings, make sure you go to Office 365 admin center -> Security -> eDiscovery, check if there is any case, open the case ->choose the “Hold” tab to see if there’s any hold settings.