SharePoint out-of-the-box Issue Tracking - what are a good set of choices for the menu 'Issue Status'

Question

The standard SharePoint out-of-the box Issue Tracking list that comes with many site templates, or when one chooses to Create a New List comes with a choice field called 'Issue Status' and the following choices:

• Active
• Resolved
• Closed

Categorically, my non- to semi-technical team members and contributors don't understand the difference between resolved and closed.

What would be a set of choices for this list? I am in a business intelligence shop where often a issue gets reported, we make some fix we think resolves it, but need a QA person to verify. Some of the time, the issue needs to be fixed in development, tested, then deployed and the deployment tested.

Answer 1

Personally, for your case, I would start with:

• Unassigned (aka NEW)
• Active - Development
• Active - Testing
• Active - Deployed
• Resolved
• Closed without fix

Answer 2

You could put a group next to each status to clarify things.

• Active
• Resolved by Developer
• QA Signoff