Magento 2.3: temando.CRITICAL: “accountID” is required. Enter and try again

Question

I update Magento 2.2.6 to 2.3.1 and I have this error in which I didn't find any information :

temando.CRITICAL: "accountId" is required. Enter and try again. {"exeption": "[object] (Magento\Framework\Exception\InputException(code: 0): \"accountId\" is required. Enter and try again. at /var/www/site/magento/vendor/magento/framework/Exception/InputException.php:91"}[]

I have already tried :

-composer.phar update (in magento root)  
-remove -rf var/* generated/* cache/*  
-php bin/magento setup:upgrade  
-php bin/magento setup:static-content:deploy -f  
-php bin/magento setup:di:compile  
-sudo -R chmod 777 (in magento root for localhost)

I didn't find anything about this mistake, do someone had the same and solved it ?
Thank you in advance.

PS: in Case of minus please let me know why so that I could improve my post.

Answer 1

Please run the below commands and try again:

php bin/magento module:disable Temando_Shipping
rm -rf var/cache/ generated/code pub/static/frontend pub/static/adminhtml
php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy -f
php bin/magento setup:di:compile
sudo chmod -R 777 var/ pub/ generated/

Edit

Also, remove the Temando_Shipping attributes added in the attribute set after disabling the module else Magento throws an error on the admin product edit form.

Update

By upgrading to Magento 2.3.5p1, the Temando_Shipping module will be removed automatically from the Magento.

Answer 2

You need to switch PHP to 7.2, Magento 2.3.1 is running on PHP 7.2, you could use something like Valet plus to manage php versions.

Here is a very good step by step guide to install Valet+

https://davemacaulay.com/the-easiest-way-to-install-magento-2-on-macos-using-valet-plus/

Answer 3

To remove the error without disabling the module remove source_model ts_packaging_id

via sql

UPDATE `eav_attribute` SET `source_model` = null WHERE `eav_attribute`.`attribute_code` = 'ts_packaging_id';

or via an UpgradeSchema.php (replace namespace and increment module version in module.xml)

class UpgradeSchema implements \Magento\Framework\Setup\UpgradeSchemaInterface{
/**
 * Eav setup factory
 * @var EavSetupFactory
 */
private $eavSetupFactory;

/**
 * Init
 * @param EavSetupFactory $eavSetupFactory
 */
public function __construct(\Magento\Eav\Setup\EavSetupFactory $eavSetupFactory)
{
    $this->eavSetupFactory = $eavSetupFactory;
}

/**
 *
 * @SuppressWarnings(PHPMD.ExcessiveMethodLength)
 */
public function upgrade(\Magento\Framework\Setup\SchemaSetupInterface $setup, \Magento\Framework\Setup\ModuleContextInterface $context)
{
    $installer = $setup;
    $installer->startSetup();
    if (version_compare($context->getVersion(), '1.0.1', '<')) {
        $eavSetup = $this->eavSetupFactory->create();

        $id = $eavSetup->getAttributeId(
            \Magento\Catalog\Model\Product::ENTITY,
            'ts_packaging_id'
        );
        $eavSetup->updateAttribute(
            \Magento\Catalog\Model\Product::ENTITY,
            $id,
            'source_model',
            null
        );
    }
}

}