Magento 2.3.2 free shipping cart rule not working

Question

I'm trying to set up a cart rule in which I only offer free shipping

I added a new cart rule with these conditions:

Then I try to place an order, I choose 'Flat rate' as shipping method, I apply 'Test3' coupon code, but I don't see any discount in shipping amount.

Where is my mistake?

Answer 1

I did some research on this and while the documentation about free shipping for any order says you should add 'For shipment with matching items' value on the 'Free Shipping' dropdown, I found that this doesn't work as is supposed to in our specific scenario as we want the shipping cost to be 0 on our delivery method.

Solution is to add set the 'Free Shipping' dropdown to 'For matching items only' value.

---

Later edit: In the context of the thread https://magento.stackexchange.com/a/332124/35330 I explained all scenarios and the difference between the settings. The rule works fine with both 'For matching items only' and 'For shipment with matching items' options, but there is a difference in using them. Check that thread for more details (I added several explanatory screenshots too to prove the behavior).