Adobe Connect stuck at “connecting…” stage (windows 7) [closed]

StackOverflow https://stackoverflow.com/questions/2029232

  •  19-09-2019
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Question

When attempting to connect to our Adobe connect server (v7.5) I am getting stuck at "connecting..." stage. When doing the debug here is the output:

Player Version: WIN 10,0,42,34

App-Server returned: code:ok, servers=rtmp://connect:1935/_rtmp://localhost:8506/,rtmpt://connect:443/_rtmp:/ /localhost:8506/

ERROR: FMS Server did not return correctly!

I used Nmap on the server port TCP 1935 its open and I turned off the windows firewall service on the Windows 7 box.

Was it helpful?

Solution 3

Found the answer for those that may be interested. Apparently the Host Mapping within the Connect server must be the same for the connect pro host and the external name (FQDN)

OTHER TIPS

On localhost:8510/console/ -> Server Settings -> Host Mapping -> Use FQDN and reboot.

The hostnames in the URLs after "servers=..." are the clue you're after. The FMS hostname therein is 'connect'. That won't work unless your host's name is actually 'connect' and that name is resolvable to all potential clients to your system (e.g. you have a purely internal deployment.)

The hosts must be configured in the admin console with their fully qualified domain names so that the RTMP URLs constructed are resolvable by clients (end users.) E.g. 'connect.yourdomain.net' instead of 'connect'.

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