Question

I’m helping someone with their old laptop (17”, mid-2009, if that matters). I restarted with cmdR to load OSX Utilities, and I used Disk Utility to wipe Macintosh HD, overwriting it three times and formatted as OS X Extended (Journaled).

Afterwards, after successfully connecting to my Wi-Fi, I clicked on Reinstall OS X, and it’s giving me the option to set up El Capitan (the OS X that’s installed, and from what I can tell, the latest that can be installed). But when I hit continue, it gives me an error message:

An error occurred while preparing the installation. Try running this application again.

I get the same message every time I try. So I thought I’d try quitting OS X Utilities without reinstalling OS X and see what happens.

After clicking on Choose Startup Disk, I get a blank list to choose from, with a restart button. No startup disks are available. Clicking restart, as one might expect, yields the following error message:

You can’t change the startup disk to the selected disk.

Startup Disk could not gather enough information on the selected disk.

So I quit Startup Disk and went back to Disk Utility, and I tried running First Aid on both Macintosh HD and OS X Base System. Neither one had any issues.

So what is my issue? Did I mess up when wiping the hard drive? Do I just need to reformat it? Is there anything I can do, or have I rendered this computer a hunk of junk? Also, how do I prevent this in the future?

Was it helpful?

Solution

Well, your having wiped and reformatted the HD, there IS no bootable volume on that machine, so that HD cannot be selected as a bootable startup disk, as it has NO data on it at all, let alone a full Mac OS with which to boot.

You'll need to see about getting that OS installer downloaded set up as an ISO on optical media using a different machine to do this, and then running the installer on the target machine from the optical media I think, given the issues you're seeing when trying the network install option.

OTHER TIPS

Try to restart with alt cmd R. In the OS X Utilities, the Reinstall OS X option, installs the most upgraded and compatible OS for your MAC model. It worked for me (no need to change the date and boot off line from external drive).

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