Adding a ticketing system to an existing PHP/MySQL application?

Question

The project I'm working on requires a ticketing module, able to create, comment, follow, etc. tickets created by users and administrators.

Instead of reinventing the wheel, I would like to be able to integrate an existing solution.

Ideally, the ticket system should use the existing user database, but I could duplicate this data.

I've found osTicket, has anyone tried to integrate it as a module for an existing project ? Is there another, better suited solution ?

Answer 1

Me and my team have been working with ActiveCollab for the past year and I must say it's an awesome piece of software.

Anyone with decent knowledge of PHP/MySQL should be able to modify it to use the same users table.