Issue Occured on content porter

Question

I am getting an error while doing content porter from DEV to QA. An item with the title "Segments" already exists in this location. Give some suggestion to resolve. It is occuring in those publication where audience manager is enabled.

Answer 1

Sounds like a known bug in Audience Manager, which unfortunately has been impossible to reproduce so far and so doesn't have a fix yet. There is a workaround (requiring manual changes to the database) so you should contact Customer Support about it.

Audience Manager keeps track of changes to your BluePrint structure which require it to share Segments to different Publications. On rare occasions, something apparently goes wrong in this logic and it tries to create a "Segments" folder where one already exists - giving you this error message.

Any information you can give that might help us reproduce the problem would be very much appreciated; it's an elusive defect...

Answer 2

Your issue most likely not be related to content porter. We have experienced recently similar issue and able to resolve with the help of Tridion Customer Support.

Are you able to browse the publication from Tridion GUI? In our case, when we browse the publication we have received the similar error message.

Please take a look at Unable to open publications - an item with the title "Segments" already exists

Answer 3

This probably means what it says: There is another item with the same name in that folder/structuregroup. Open up the GUI and check if there is an item with that exact name at that location. Check the complete Blueprint hierarchy!

Options to resolve this:

• Check your ContentPorter import settings (related content)
• Rename/(re)move the conflicting item

I don't think audience manager has anything to do with this error