PDF created in Adobe LiveCycle Designer does not open

StackOverflow https://stackoverflow.com/questions/11326842

  •  19-06-2021
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Question

I designed a editable PDF in Adobe LiveCycle Designer. Customers complain that PDF does not open and displays the following message:

Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows, Mac, or Linux by visiting http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

I personally walked down to check and they are using the most recent updates too.

Was it helpful?

Solution

Figured it out. Customer was trying to open editable PDF in browser.

Asked customer to download and then open. Works fine.

OTHER TIPS

If you are on Linux you cannot open even after downloading the file. I get complains about forms used.

This is old, but if anyone else comes across this issue, if you are using Life Cycle try saving your form as a static PDF.

Save as>> Adobe Static PDF Form

To add to the accepted answer by @terminator

You can force the document to download on modern browser with the html download attribute

<a href='example.pdf' download>Example</a>
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