Error after going live with Express Checkout for Digital Goods

StackOverflow https://stackoverflow.com/questions/11789321

Question

After having everything working against paypal sandbox, I switched over URLs and Credentials to go live using Express Checkout for Digital Goods. However, every attempt to make a purchase results in this message when the user is redirected to paypal:

We are unable to complete your request at this time. Please try again later. We apologize for the inconvenience.

I've tried a number of 'solutions' to this problem, but none are working for my specific issue. I'm including some details below, but please let me know if there's anything else I can provide to help in solving this problem.

  def paramData = [
    'USER': paypalUsername,
    'PWD': pwd,
    'SIGNATURE': signature,
    'METHOD':'SetExpressCheckout',
    'VERSION':'65.1',
    'PAYMENTREQUEST_0_AMT' : '1.00',
    'PAYMENTREQUEST_0_CURRENCYCODE':'USD',
    'PAYMENTREQUEST_0_ITEMAMT':'1.00',
    'PAYMENTREQUEST_0_PAYMENTACTION':'Sale',
    'L_PAYMENTREQUEST_0_NAME0':'Some Product',
    'L_PAYMENTREQUEST_0_DESC0':'Some Product',
    'L_PAYMENTREQUEST_0_AMT0':'1.00',
    'L_PAYMENTREQUEST_0_QTY0':'1',
    'L_PAYMENTREQUEST_0_ITEMCATEGORY0':'Digital',
    'REQCONFIRMSHIPPING':'0',
    'NOSHIPPING':'1',
    'RETURNURL' : 'http://mydomain.com/return',
    'CANCELURL' : 'http://mydomain.com/cancel'
    ]

  • Javascript I'm using to attach trigger to paypal button: var dg1 = new PAYPAL.apps.DGFlow({ trigger: "buyStart1" });

  • And yes, I have a verified, business account

  • Also, the response from the SetExpressCheckout call that happens before the redirect looks like this:

TOKEN=EC%2d50D36426BB652071N&TIMESTAMP=2012%2d08%2d02T14%3a57%3a33Z&CORREL
ATIONID=93da36285a4ae&ACK=Success&VERSION=65%2e1&BUILD=3386080

Your help would be greatly appreciated!!!!

Was it helpful?

Solution

I have seen this error several times over the years, which typically resulted in either an internal PayPal problem or something they needed to fix on their side. I recommend a quick call to Paypal merchant support, they should be able to fix it quickly, or at least tell you where the problem lies.

OTHER TIPS

For some reason I can't add a comment to Jimmyb's answer - but the answer really was to call PayPal.

I've just gotten off the phone to them and have been told that I need to apply to the sales team to have Digital Goods functionality enabled on my account. The sales team is out of the office at the moment so I'll find out for sure tomorrow but it's sounding hopeful.

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