How can I accept bug reports and other user feedback from within my app?

Question

How can I accept feedback like bug reports, suggestions, and comments from my users in-app?

From what I can tell, the Android platform and Play offer no solutions for issue tracking or forums.

To clarify, I'm not looking for a way to submit crash reports exclusively, and I'm not looking to track user behavior. I'm looking for a way for users to report unexpected behavior, ideas for enhancements, etc.

Answer 1

I'm going to try out UserVoice with their REST API.

Answer 2

You could make use of Instabug’s SDK. It includes several features which are all relevant to your concerns:

• Bug reporting - allows users to report bugs through a shake gesture.
• Crash Reporting - automatically gets sent whenever one occurs.
• In-app Chat - have a live conversation with your users in-app to get more feedback.
• Feature Requests - allow users to suggest new features and upvote existing ideas.
• In-App Surveys - Survey your users right inside your app with text multiple choice, or star rating questions.

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For full disclosure, I work at Instabug. Let me know if I can help.

Answer 3

For bug reports you can use Airbrake. The good thing about this one is that you can add custom information. Moreover you can send a report at any time in your app (say you found a weird situation that you need to notify about).

For analytics, Flurry worked well for me. It's simple but to the point.

Ultimately, you can use both for the major platforms so that you have everything in one place.