Eclipse trust certificate window on VeriSign cert

Question

I'm working on an Eclipse-based product and am currently facing an issue when installing plugins on it. Despite the certificates being issued by VeriSign (and the plugins being properly signed with the certificate on export), when installing the "Do you trust these certificates?" window still pops up.

Now, the question is, is this the expected behavior? I was hoping that once we used a trusted CA then we wouldn't have to deal with users facing this dialogue. And if not, any tips as to where I should look to start fixing the problem?

You can find images of the trust certificate window here and the details for the cert here

Answer 1

Short answer: Your certificate is missing an e-mail field in the subject.

When we moved to using a software vendor certificate from an individual developer certificate, we encountered the same problem. The only difference between our certificates is that the individual developer cert has an e-mail address in the subject (the field named "E") and the new software vendor cert does not. GlobalSign allows you to reissue certificates, so we reissued our software vendor certificate with a generic e-mail address in the subject field. That fixed the Eclipse problem and customers no longer see the "Do you trust these certificates?" window.

By the way, our certificate does not have an Organizational Unit defined, and that does not cause problems with Eclipse.