Good tools for diagnosing Smartphone problems [closed]

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Closed 9 years ago.

So with the great proliferation of mobile OS's out there, troubleshooting problems on a single users phone is a really tricky issue these days. Does anyone know of any good diagnostic tools that will collect OS level, installed apps / version info and other configuration settings and then can be copy, pasted and e-mailed back for further review and troubleshooting?

It looks like Apple has something like this that their Genius Bar staff uses but I wasn't really able to find anything definitive that didn't require an Apple Employee user id. Would appreciate any other tips/tools that have proven useful when developing and troubleshooting particularly thorny application problems on smartphones (particularly interested in iPhone and Android but anything generic would be useful as well).

Thanks,

Joel

Answer 1

Google ACRA.

There are others as well... but ACRA is totally free and GREAT!

Answer 2

For iPhone you have iPhone Configuration Utility.

Here is the description of it.

iPhone Configuration Utility lets you easily create, maintain, encrypt, and install configuration profiles, track and install provisioning profiles and authorized applications, and capture device information including console logs.

Configuration profiles are XML files that contain device security policies, VPN configuration information, Wi-Fi settings, APN settings, Exchange account settings, mail settings, and certificates that permit iPhone and iPod touch to work with your enterprise systems.

Here is a question on this in android forum Android Configuration Utility & Remote Control.. You can also check this for android and this.

Answer 3

"MonkeyTalk is a simple-to-use tool with incredible power. Automate real, functional interactive tests for iOS, Android, Web/HTML5, Hybrid, and Flex apps - everything from simple smoke tests to sophisticated data-driven test suites." http://www.gorillalogic.com/monkeytalk