This sounds like a license error. Probably your license server isn't configured correctly.
We'd love to help you out with this. Give us a shout at tvsupport@roguewave.com or fill out a support request on our website at http://www.roguewave.com/support/contact-support/file-a-support-request.aspx
Cheers, Chris Gottbrath
I'm the product manager for TotalView over at Rogue Wave Software