Retrieve DNS messages for custom MTA in ECM

Question

Sitecore 6.6, Update 4 (rev 130214) with ECM 2.0 (rev 130123)

I've got a Sitecore installation where we're using a custom MTA. I've configured the Delivery Status Notifications section in the Email Campaign Manager root to include my Return Address POP3 information.

The custom MTA is sending the emails and my POP3 account is receiving the DNS bounce emails.

I can't get this information back into ECM. I've checked the Checked Bounced Messages task for ECM and while it's still configured to do the daily check, I've manually run it a number of times to no avail.

Any clues to why ECM wouldn't be able to pull in this information?

Thanks!

Answer 1

With the help of Sitecore support and through some decompiling and adding additional logging of the ECM code, we have determined that the problem is that the custom MTA was stripping out the original headers that contained the references to the Sitecore campaignID.

When the campaignID headers are present, ECM works great and has no problem pulling the bounce messages back into Sitecore.

Answer 2

• Check your architecture setup as ECM will not automatically receive the DNS bouce emails count, as it is not using SAC because you are using a Custom MTA. Have a look at the below image.

• Since you are using Custom MTA, make sure you have the Delivery Status Notifications Settings configured properly. Especially the Notification Gathering, because guide says:

Whether or not to collect delivery status notifications from the e mail box used by the module for sending messages. If this check box is cleared, the rest of the section is ignored.

If this check box is selected, but other fields of this section are empty, these fields will be inherited from the manager root.

• Make sure the below two steps are followed. Read ECM Admin & Dev Guide

  • The MTA server sends the DSN messages to the corporate email address. The SMTP server sends the DSN messages to the address specified in the Return Address field. Usually this address is hosted on a corporate e-mail server.

  • The ECM module connects to the e-mail server and gets the DSN messages for further analysis. The POP3 protocol is used for this connection. For more information about collecting the DSN messages, see section Collecting Delivery Status Notifications.

• Lastly check the subscriber's profile for UndeliveredCount property for soft bounces and also the manager root item's Undelivered Max setting, which should give you soft bounces (or maximum value of UndeliveredCount property) per subscriber.

Let us know how you get along and if the above was useful.