How to get iPhone app users to submit crash reports? [duplicate]

Question

Possible Duplicate:
iphone how to get crash log from customers?

Some of my users are reporting crashes. What is the best way to explain to them how to send me their crash reports, so that they show up in the iTunes Connect list of crash reports? Do they get sent when users sync their phone with their computers? Thanks!

Answer 1

They will show up in iTunes Connect automatically if the users have enabled that.

When the user synchronizes their device using iTunes, crash reports are copied to a directory on the user's computer. If the application was distributed via the App Store and the user has chosen to submit crash logs to Apple, the crash log will be uploaded and the developer can download it via iTunes Connect.

See: http://developer.apple.com/library/ios/#technotes/tn2008/tn2151.html

Answer 2

I've been using Crittercism to automatically get crash reports. I like it better than iTunes because you get an email alert immediately after a crash.

Answer 3

When the users sync with the computer they go to:

• Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/
• Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter/
• Windows Vista: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/

The log file names start with application name and have the extension “crash”. They are just plain text files and can be sent by e-mail in original or zipped form, or even copy-pasted into your e-mail program.

From: http://www.anoshkin.net/blog/2008/09/09/iphone-crash-logs/ after a SIMPLE search on google for "iphone crash reports".

Answer 4

You could use BugSense and get crash reports without asking the users. Disclaimer: I am a co-founder at BugSense

Answer 5

In iTunes, with their device tethered, if the user control-clicks on the name for their device, they will be able to select "Reset Warnings". Afterwards, a dialog box will pop up when the user next Syncs their device asking if it's OK to send data to Apple. If they click OK, then iTunes will upload all the crash logs from their device to Apple's servers.

Afterwards, you should be able to find your crash logs in iTunes Connect, and download them yourself. New crash logs will appear if your app still has problems and the user Syncs again, all automagically.