If your lists of values starts to get a bit big, using a hashref is another way to simplify this logic - particularly if you are going to end up writing it over and over and over. It also makes the logic clearer and less verbose.
[%- # Do this once, near the top.
SET checklistable = { CustomerCare => 1, Alerts => 1, Chatlog => 1 }; -%]
[%- # then later on, as required;
IF checklistable.item(bug.product);
....
END; -%]