Howto Setup SIP Extension to dial Queue Trixbox

Question

I want to create a SIP extension e.g 333, which when dial, It through caller to Queue for example Queue Number is 300. How can I setup this scenario using Trixbox WebUI?

Answer 1

You can dial queue number. i.e dial 300 and you go to queue.

Also you can do custom extension with dial string

Local/300@from-internal/n

Answer 2

I'm not familiar with Trixbox or other Asterisk GUI's, however, this is more than possible using the dialplan if you're willing to edit a file.

I found this reference to adding something like manually to the configuration using Trixbox's use of extensions.conf, specifically in extensions_custom.conf

[ext-local-custom]
exten => 333,1,Goto(300,1)

Outside of that article's reference to Trixbox's use of the [ext-local-custom] context, I don't know how Trixbox has implemented a dialplan for queues, but... That would assume that there is an extension for 300 that sends a user to a queue, manually it'd look something like:

exten => 300,1,Playback(welcome)
same =>      n,Queue(q_customer_service)

Note that exten => 300[...] must live in the same context in the dialplan, the context being the [square-bracket-encapsulated] title in your extensions.

If you find that exten => 300 lives in say [other-context] your goto would look like:

exten => 333,1,Goto(other-context,300,1)